FAQ

COUPON FAQ

Sometimes we may offer coupons, in the form of coupon codes, which allow a discount on the product cost of your order. To use these coupon codes you enter them at checkout in the area provided. Please note that the following products are not eligible for coupon codes: Subscriptions, as discounts are automatically factored in to their final cost.

SUDScription FAQ

SUDScriptions are easily managed through our SUDScription Portal. Access is provided to your email with a link after you order. You can also access your SUDScriptions if you create an account in our online shop.

The SUDScription Portal:

Allows you to change product quantity
The 20% SUDScription discount will automatically be reflected in any quantity changes.

Allows you to add/remove products from the SUDScription
By clicking on the Edit button in the Portal you can remove or add products to your SUDScription.

Allows you to change your email address

Allows you to change your shipping and billing addresses

Allows you to pause your SUDScriptions in the customer portal

Allows you to skip or reschedule an upcoming payment
This will allow you to skip or reschedule any upcoming payment in their billing schedule (which will of course delay your delivery until paid).

Allows you to cancel SUDScriptions at any time

SUDScription Policy
Your payment method is charged for any amount due on subscription plan every 3 months, plus any applicable shipping fees, prior to any pending shipment. After successful payment order is shipped out. If the subscription can't be renewed because a payment can't be processed then you will receive an email with a link where you can safely update your payment method. 

SUDScriptions can be cancelled at any time prior to upcoming renewal.

SUDScriptions & SHIPPING INFORMATION
Shipping for SUDScriptions is separate from regular orders. The first shipment for subscriptions is Free to USA destinations if cart contents total $50 or over; however to receive ongoing Free USA Shipping the total product cost per delivery interval must be $50 or over otherwise shipping cost is $7.99 per delivery.

COUPONS & SUDScriptions
Coupons are not applicable with SUDScriptions as savings are automatically built into the product cost.

SHAMPOO FAQ

For starters if you want to use any of our bars of soap for shampoo (I would suggest not using the Exfoliating Gritty Coffee Soap for obvious reasons) all you need to do is suds up your hands real well then apply to your hair.  Work it in real good, rinse, and if you desire REPEAT. 


I also suggest using an apple cider vinegar rinse after shampooing.  It closes up the hair follicles and is good for your scalp.  To make it is real easy:  Add 2 tablespoons apple cider vinegar to 2 pints of water.  After your shampooing just pour a bit onto your scalp, work it in a bit to fully get to all hair, then rinse out completely.

For others that like a shampoo in a bottle you should check out my all natural handmade Liquid Shampoos.  The shampoos are incredible, take a long time to make, and are concentrated.  Much better than anything you could ever buy in a store.  Use sparingly and it will last a long time.